RETURNS & REFUNDS
How to return your item:
- Please contact the customer service team at +1(302) 314-2955 or email us at firstname.lastname@example.org. All unshipped orders can be canceled right away. An order that has already shipped needs RMA (return merchandise authorization) and can be returned within 30 days for a refund.
- We will issue an RMA and a FREE Return label for all orders delivered within 30 days as per our “30-Day Money Back Guarantee!” Policy. In the event that we made a mistake to send you the wrong battery, the battery is dead, or damaged in transit, we will issue a full refund. However, if the customer has ordered the wrong battery or wants to return it as they do not need the batteries anymore – a refund will be issued minus the shipping fee.
- If you receive a damaged product. Please contact the customer service team and we can either replace or refund as per the customer's requirement. We may ask you to email a picture of the damaged package/ product received.
- Orders shipped by our third-party carriers cannot be STOPPED once tracking is generated. In case of a cancellation request, a refund will be issued in full only after the order is returned to our warehouse and we will cover the return shipping cost.
- All refunds will be processed within 7 business days from the day of receipt of the returned item. Refunds that do not involve returns will be processed in 4 business days. It may take 2-10 business days depending on your bank to reflect the refund amount in your account once the refund is processed from our end.
- All refunds are issued in the same form of payment used in the original transaction.
- All batteries need to be returned at the below address with the RMA number:
124 Broadkill Rd, Ste 593
Milton, DE 19968
- 30 Days return policy: All orders can be returned for a refund within 30 days with no questions asked, accompanied by RMA.
- All exchange orders will ship in 4-7 business days once we receive the return. In case there is a delay, the same will be informed to the customer to the registered email: email@example.com or via call: +1(302) 314-2955.
EXCHANGE (12-Month Warranty)
All our products come with a 12-month standard warranty. In case our products stop working within the warranty period, please follow the instructions below.
- Shipping and other costs related to the return of defective products to NextBatteries.com are the responsibility of the purchaser. An RMA number is required for any products returned to NextBatteries.com. NextBatteries.com will pay for the return shipping of replacement products to the original purchaser.
- Please refer to https://www.nextbatteries.com/pages/battery-warranties for warranty policy and contact the Customer Service Team for an RMA to get it replaced.
- Damage Battery: It is imperative that you contact us immediately (within 10 days after receipt) if the batteries are delivered damaged. You will, however, not need to return the damaged battery. Simply send us a picture of the damaged product and we will ship a brand new one to you.
- Unauthorized Returns: Do note that we will not grant any refunds to packages that are returned without our express approval, are not in compliance with our return policy, or if we are contacted later than the specified window period of 10 days. We strongly advise against returning any unapproved merchandise to our remittance address. For non-returnable items, please contact our Custom Service for further assistance.
CREATE YOUR EXCHANGE REQUEST HERE
You can likewise call us at +1(302) 314-2955 or Contact us