📚 Frequently Asked Questions (FAQs)
🏢 About Us
👋 Who are we?
We’re NextBatteries.com, a small but dedicated U.S.-based business specializing in high-quality two-way radio batteries, barcode scanner batteries, camera batteries, and more. Our mission is to offer reliable power solutions at competitive prices with fast and friendly customer support.
📦 Where do you ship products from?
We ship all orders from our U.S. warehouses located in Hayward, CA and Fort Worth, TX.
🛒 Products & Warranty
❓ Do you sell OEM (Original Equipment Manufacturer) batteries?
No. We specialize in high-quality aftermarket (third-party) batteries that are compatible with OEM equipment. Our products are thoroughly tested for performance, reliability, and safety.
🔄 What is an Aftermarket or 3rd Party Battery?
An aftermarket battery is a third-party replacement made by an independent manufacturer, not the original brand. It is 100% compatible, safe, and offers excellent value compared to OEM batteries.
🛡️ Will using a third-party battery void my warranty?
No, it will not. Under the Magnuson-Moss Warranty Act (U.S. Federal Law), a manufacturer cannot void your warranty simply for using an aftermarket battery. They must prove the aftermarket part caused any damage.
📜 What warranty do you offer?
All of our batteries come with a 12-month limited warranty covering manufacturing defects.
💸 Do you offer a 30-Day Money Back Guarantee?
Yes! You can return your order within 30 days of delivery for a full refund if you're not satisfied (conditions apply).
🔋 Battery Knowledge
🔄 What is the difference between NiMH, NiCd, and Li-Ion batteries?
NiMH and NiCd are nickel-based batteries. NiMH offers higher capacity and no memory effect. Li-Ion is lighter, has no memory effect, and is the modern standard.
🧠 What is Memory Effect?
Memory effect happens when NiCd batteries lose their maximum energy capacity due to incomplete charging cycles.
⚡ What is Battery Capacity?
Capacity refers to the total amount of energy stored, measured in Amp-hours (Ah) or Milliamp-hours (mAh).
⚗️ What is Battery Chemistry?
Chemistry describes the materials and reactions that allow a battery to store and release energy (Li-Ion, NiMH, NiCd, etc.).
🔌 What is Voltage (Volt)?
Voltage is the electrical pressure needed to power devices. Correct voltage is critical for device safety and functionality.
🔋 Smart Batteries & Chargers
🧠🔋 What are Smart Batteries?
Smart batteries are Impres-compatible and display battery data, helping optimize performance and lifespan.
⚙️🔌 What are Smart Chargers?
Smart Chargers display battery health data, adaptive reconditioning needs, and offer advanced charging features.
⚡🆚 What’s the difference between Standard Rapid Chargers and Smart Battery Chargers?
Standard chargers offer quick charging without diagnostics. Smart chargers include LCD displays with health and maintenance alerts.
🛡️ What is an Intrinsically Safe (IS) Battery?
IS batteries are designed to operate safely in explosive environments without risk of igniting gases or dust.
🔌 Charging and Usage
⚡🔋 What is the difference between a Rapid Charger and a Trickle Charger?
Rapid chargers charge up to 80% within 1–2 hours. Trickle chargers take 10–12 hours and are ideal for overnight charging.
🔌 How should I charge my batteries?
Use an automatic charger. Insert batteries — red light means charging, green means fully charged. Then the charger enters maintenance mode.
🔁 What is a Battery Cycle?
One full charge and discharge counts as one battery cycle. Lifespan depends on total cycles completed.
🛡️ Battery Care & Maintenance
📈 How can I maximize my battery's performance?
- Fully charge and discharge new batteries 2–3 times.
- Condition NiMH/NiCd batteries monthly.
- Store batteries in a cool, dry place.
- Clean battery contacts regularly.
⏳ How long will my battery last?
Typically 1.5 to 3 years under normal conditions.
🔗 How can batteries be connected?
Series connection increases voltage; parallel connection increases capacity (Ah).
📦 Shipping & Returns
📦 When will my order ship?
Orders typically ship within 2–7 business days depending on stock and Hazmat regulations.
🚚 How long does delivery take?
Standard delivery usually takes 2–9 business days in the U.S.
📫 How can I track my order?
Tracking details are emailed once generated. Hazmat shipments via USPS may have minor tracking delays (2–4 days).
💳 Why is my card charged before shipping?
As a small business, we charge at purchase to secure your order and supplies. If you object, you can request a full refund.
❌ Can I cancel my order?
You can cancel before shipping for a full refund. If shipped, please follow our return process.
🔋✈️ How are Li-Ion and Li-Polymer batteries shipped?
We ship Li-Ion and Li-Polymer batteries via ground only due to Hazmat rules. Hawaii and Alaska require air options.
🌍 Do you offer international shipping?
Yes! We currently ship internationally, including to Canada via UPS Ground. Customs duties, taxes, and brokerage fees are the customer's responsibility. Shipping times may vary depending on destination and customs clearance processes.
📩 Still Have Questions?
We're happy to help!
📞 Phone: +1 (302) 314-2955
📧 Email: support@nextbatteries.com