OUR 30-DAY MONEY BACK GUARANTEE
At NextBatteries, we stand behind the quality of our products and strive for complete customer satisfaction. We offer a 30-day money back guarantee for customers in the USA and Canada, providing you with peace of mind when making a purchase.
If for any reason you are not entirely satisfied with your purchase within 30 days of delivery, you may return the product for a full refund. Please note that this policy applies to customers in the USA and Canada only.
To initiate a return, simply contact our customer service team within 30 days of receiving your order. Once your return is approved, you will be provided with instructions on how to proceed.
Do note the following conditions that guarantee your eligibility for a refund:
- Your item must be unused
- It must remain in the same condition that you received it.
- It must be in its original packaging.
In the unlikely event that your purchase item is faulty or does not meet your requirements, and you need to return or exchange the item for another, please follow these instructions carefully:
Please contact our customer support team either by email or via phone call to receive the specific return instructions.
Do note that you will be required to obtain a NextBatteries.com Return Ticket ID before you can be eligible to send your returned item back to us.
To contact us by email: You can reach us at returns@NextBatteries.com. Please remember to include your order number. Also indicate the purpose of your request -- for a refund or an exchange. A member of our customer support team will then respond to your email with a unique Return Ticket ID and further shipping instructions.
To contact us by phone: Please note your order number, then call us at +1 302 261 5711 ato obtain the unique Return Ticked ID for further instructions on how to proceed.
**Any Package without the unique Return Authorization number will not be recognized for refund.
REFUNDS
Upon the successful receipt and inspection of your return, we will send you a confirmation email to notify you of our receipt of your returned item. We will also let you know whether or not your refund request has been approved or rejected.
Upon the successful approval of your request, your refund will be processed, and automatically applied to your credit card or the original/initial mode of payment. You should receive a payment reversal transaction to your credit card within 5 business days.