The sale and speedy shipment of reliable and premium quality battery products are some of the fundamental values that characterize the NextBatteries.com brand.
We uphold the highest standard of quality for each of our products. And, therefore, guarantee that the quality of all our merchandise to meet our customer needs, and exceed their expectations. This explains why we always go the extra mile to ensure that your merchandise is shipped in excellent condition.
Additionally, we have a 30-day money-back policy that backs all our battery products. However, if your purchase has exceeded 30 days, we can’t offer you a refund.
Do note the following conditions that guarantee your eligibility for a refund:
In the unlikely event that your purchase does is faulty or does not meet your requirements, and you need to return or exchange the item for another, please follow these instructions carefully:
Please contact our customer support team either by email or via phone call to receive the specific return instructions.
Do note that you will be required to obtain a NextBatteries.com Return Ticket ID before you can be eligible to send your returned item back to us.
To contact us by email: You can reach us at returns@NextBatteries.com. Please remember to include your order number. Also indicate the purpose of your request -- for a refund or an exchange. A member of our customer support team will then respond to your email with a unique Return Ticket ID and further shipping instructions.
To contact us by phone: Please note your order number, then call us at +1 302 261 5711 ato obtain the unique Return Ticked ID for further instructions on how to proceed.
**Any Package without the unique Return Authorization number will not be recognized for refund.
Upon the successful receipt and inspection of your return, we will send you a confirmation email to notify you of our receipt of your returned item. We will also let you know whether or not your refund request has been approved or rejected.
Upon the successful approval of your request, your refund will be processed, and automatically applied to your credit card or the original/initial mode of payment. You should receive a payment reversal transaction to your credit card within 5 business days.