30-Day Money Back Guarantee!
NextBatteries.com upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you receive an item that does not fit or work with your equipment, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange with a valid return ticket. All customized orders can be returned for full refund within 30 days of receipt.
To return or exchange an item, please follow these instructions:
You will need to obtain a Return Ticket ID before sending your returned item back to NextBatteries.com. Please contact us either by email or phone to receive the return instructions.
- If contacting by email: Please email email@example.com your order number and the request for a refund or an exchange. We will then email you Return Ticket ID and shipping instructions.
- If contacting by phone: Please have your order number ready and call us at 302-261-5711 to obtain the Return Ticked ID.
A Package without a Return Authorization number will not be accepted for refund.
HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM?
After we receive the returned item, it takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
The item MUST be received at NextBatteries.com WITHIN THIRTY (30) DAYS from the date of receipt of the order from NextBatteries.com. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.
NextBatteries.com will refund the full cost of the returned item. If an order shipped is defective, NextBatteries.com will also reimburse you for the shipping charges that apply to send the order back to us.