Return & Refund Policy

At NextBatteries.com, your satisfaction is our priority. If you're not fully happy with your purchase, we offer a simple and transparent return and refund process.

30-Day Money-Back Guarantee

You may return any item within 30 days of delivery for a refund. Learn more: 30-Day Money Back Guarantee

  • Items must be in original condition with all accessories

  • An RMA (Return Merchandise Authorization) is required for all returns

  • Free return shipping is only provided if the return is due to our error (e.g., wrong item shipped or product defect); otherwise, return shipping is the customer’s responsibility

To start a return:

TO BEGIN THE RETURN PROCESS PLEASE CLICK HERE

Exchanges & Warranty (12 Months)

All products include a 12-month warranty. If your battery fails during this period, we’ll replace it.

Exchange Processing Time: 4–7 business days after receiving your return

To request an exchange or warranty service:

Return Shipping:
You cover return shipping for defective items. We cover shipping for the replacement.

Damaged, Incorrect, or Defective Items

Notify us within 10 days of delivery if:

  • The item is damaged

  • You received the wrong product

  • The product is non-functional

Just send a photo to support@nextbatteries.com — you may not need to return the item. We’ll send a free replacement if applicable.

Compatibility & Customer Responsibility

Please ensure Voltage, Dimensions, and Connector Type match your original battery before placing an order.

While refunds are still honored under our 30-day policy, shipping fees are non-refundable, and return shipping is the customer's responsibility if the wrong item was ordered.

In some cases, we may issue a refund without requiring the battery back. You are responsible for safe disposal via programs like Call2Recycle.

Order Cancellations

  • Orders can be canceled before shipping by contacting us directly

  • If already shipped, items must be returned before a refund is issued

  • We cover return shipping for cancellations after tracking has been generated

Customer Conduct & Dispute Policy

We reserve the right to cancel and fully refund any order if our team is threatened, harassed, or abused.

If a customer initiates or threatens a dispute, chargeback, or legal action before allowing us to resolve the issue via support, we may proactively cancel and refund the order.

As a policy, we will not hold customer funds from those unwilling to engage respectfully or follow our terms.

We encourage all customers to communicate directly with us before resorting to third-party complaint channels.

Unauthorized or Late Returns

Refunds will not be issued for:

  • Returns without prior approval

  • Returns made after 30 days without arrangement

  • Items that don't comply with our Return Policy

Important: Do not send returns to our remittance address. Use the designated return address provided with your RMA.

Return Shipping Instructions

Please ship approved returns to the following address, clearly labeled with your RMA#:

Attn: Returns, RMA#
NextBatteries.com
124 Broadkill Rd, Ste 593
Milton, DE 19968
United States

Refund Timelines

  • Refunds are processed within 7 business days of receiving your returned item

  • Refunds that don’t involve a return (e.g., canceled orders) may take up to 4 business days

  • Depending on your bank, it may take 2–10 business days for funds to appear. If not received after 10 days, you may request an ARN (Acquirer Reference Number) to help track it

All refunds are issued to the original payment method used at checkout. We do not issue checks under any circumstances.

Contact Us

For help or questions, reach out to our friendly support team:

TO BEGIN THE RETURN PROCESS PLEASE CLICK HERE