Kenwood KNB-57L Battery

BATTERY-WARRANTIES

At NextBatteries.com we put a great deal of effort to make it easy for our customers, we are reputed for our sale of reliable and premium quality batteries that are guaranteed to deliver. So, if you are experiencing any problems with the use of any of our products, please call +1 302 261 5711 and our Customer Service Team are often online to chat and offer customer support and we've made it easy to contact us through a variety of channels in case support is needed.

This is the sort of emphasis we place on Customer Service and see it as an essential ingredient to our business.

NEXT BATTERIES BATTERY WARRANTY STATEMENT

The NextBatteries.com industry-leading product warranty guarantees that all our products have been certified to meet or exceed the original industry-specified equipment’s specs -- for product form, fit and functionality.

PRODUCT QUALITY:

We only specialize in the distribution of compatible premium quality battery packs. Every battery product is manufactured in strict compliance with the ISO9001 certified-plants; under a state-of-the-art technology. We guarantee top-notch quality battery products with the highest quality of plastic components, certified cells, and other required elements.

Each battery pack has also been “tested ok” throughout the manufacturing process to meet all industry-standard requirements, as well as match or outperform the original equipment’s battery specifications for form, fit and excellent workmanship.

WARRANTY POLICY

NextBatteries.com industry-leading warranty policy hereby certifies that all our products to meet or exceed the original equipment’s battery specifications for form, fit and excellent functionality -- with a 12-month, full repair or replacement warranty for workmanship defects on all our batteries products. They are also guaranteed to retain approx. 80% of their rated capacity for a period of 12 months for Japanese or Korean Cells and 70% for Chinese cells from the date of shipment if used within the recommended limits.

Shipping and other costs related to return of defective products to NextBatteries.com are the responsibility of the purchaser. An RMA number is required for any products returned to NextBatteries.com. NextBatteries.com will pay for return shipping of replacement products to the original purchaser.

RETURNS & REFUNDS

NEED TO MAKE A RETURN? HERE IS A QUICK AND EASY WAY TO GET STARTED

To begin the returns process Please Click Here

Do ensure to follow the return policy to the detail. As only then can we provide the required support for any sort of refund to occur:

• Contact our support team within 30 days from the date of receipt of the purchased item.
• Your request is only valid after approval from a member of our customer service team who will provide you with a Return Merchandise Authorization (RMA) form. We will require you to fill and return the RMA back to us for further processing within a specified timeframe - usually 7 business days, from the date of receipt.
• Do note that you must return your batteries along with the original invoice and the RMA form that you received - all in the package within 7 business days.
• We understand that there are certain situations where some items may not be returnable and refundable. We have included a restocking fee of 20% for all orders that are special deals, or belong to the “non-stock items” category. All shipping costs are non-refundable.
• However, if you have contacted us within the first 10 days after your receipt of the purchased item, and you applied to return the package within the next 15 days, you will be eligible to receive the refund of the amount you paid for the product into your account. Please, note that you will be required to cover the shipping cost for the returned item.

WRONG BATTERY

But in the event that we made a mistake to send you the wrong battery product. We will take full responsibility for the return shipping cost, and send you the correct replacement at no extra cost for free!

Additionally, Nextbatteries.com reserves the right to honor or do otherwise, any submitted RMA request that has not been completed.

DAMAGED BATTERIES

It is imperative that you contact us immediately (within 10 days after receipt) if the batteries are delivered damaged. You will, however, not need to return the damaged battery. Simply send us a picture of the damaged product and we will ship a brand new one to you.

UNAUTHORIZED RETURNS

Do note that we will not grant any refunds to packages that are returned without our express approval, not in compliance with our return policy or if we are contacted later than the specified window period of 10 days. We strongly advise against returning any unapproved merchandise to our remittance address. For non-returnable items, please contact our Custom Service for further assistance.

SHIPPING

Shipping and other costs related to return of defective products to NextBatteries.com are the responsibility of the purchaser. An RMA number is required for any products returned to NextBatteries.com. NextBatteries.com will pay for return shipping of replacement products to the original purchaser.

THIRD-PARTY CARRIERS

Orders shipped by our third-party carriers cannot be STOPPED once tracking is generated. In case of a cancellation request, a refund will be issued in full only after the order is returned to our warehouse and we will cover the return shipping cost.

Usually, UPS/FedEx/DHL tracking is activated within 48 hours and USPS takes 2-4 business days.